The financial institution sought to explore how its culture, policies, and practices could adapt to the shifting expectations of employees. My role was to help forecast changes in key areas and craft a compelling vision that would resonate with both employees and stakeholders."
I used a mix of qualitative and visual research methods to create an actionable, future-focused vision:
1. Stakeholder and Employee Interviews: To understand current challenges and aspirations.
2. Employee Journey Maps: To identify key touchpoints and areas for improvement.
3. Empathy Maps and Storyboards: To visualise future scenarios and their impact on employee experience.
The project delivered a clear, actionable vision for the future of employee experience, underpinned by rich visualisations and data-driven insights. Key outcomes included:
Detailed journey and empathy maps that identified pain points and opportunities.
A visionary presentation that aligned stakeholders on long-term goals.
Engagement from employees, who felt heard and valued in shaping their future experience
